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You may be unable to log in due to your Internet browser or personal firewall being set so that it doesn't accept "cookies" from our server.

AOL Users
The way that AOL's web browser handles cookies means that users often have problems accessing parts of our site, especially areas requiring a log-in.

If you are an AOL user having problems logging in or posting, please try one of the following methods. The first one is very easy and everyone who uses it finds it works.

  1. Open your browser window(AOL on the internet) and minimise.
  2. Use Internet Explorer to access www.painsupport.co.uk as usual.

OR

De-activate AOL's 'TopSpeed', if you have it, whilst you are using the forum:

  1. Click on the TopSpeed icon in the bottom left-hand corner of your AOL browser screen.
  2. In the browser window that appears click on the 'browser settings' button in the top right-hand corner.
  3. Untick the 'optimise web browsing using TopSpeed technology' box, and click save.
  4. Close the TopSpeed window.

About cookies
Cookies are small text files that are stored on your hard drive to identify you to the painSupport web site. They need to be enabled for you to be able to contribute to the Discussion Forum.

The cookies used by painSupport only contain a session identifier that allows us to recognise your you for the duration of your session.

If your browser is set to accept cookies and you still have a problem logging in, check to see if you have a personal firewall such as Norton Personal Firewall, Norton Internet Security (especially 2004), or ZoneAlarm Pro.

Make sure that the firewall is not set to block cookies - add this website to the white list if possible.

Here are instructions for enabling cookies in most browsers.

To check which browser you have, click in the Help menu at the top of the screen. At the bottom of the menu select "About..." and this will tell you the name and version of your browser.

Enable Cookies on INTERNET EXPLORER(v6.0)
Go to INTERNET OPTIONS. This is under the TOOLS menu option. Click the Privacy tab. Ensure that the slider in the settings section is at least two notches down (Medium High). Click OK to exit * Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

Enable Cookies on NETSCAPE 7 and MOZILLA
Go to EDIT. Click on PREFERENCES.Select "Privacy and You probably have your Internet browser or personal firewall set so that it won't accept "cookies" from our server. Cookies are a small text file that gets stored on your hard drive to identify you to Exec2Exec. Our site requires these cookies so that we can identify you and display to you personalized Web pages. The cookies used by Exec2Exec contain no information about you except your Exec2Exec ID number and are only kept for the duration of your visit.

Enable Cookies on Firefox
Go to TOOLS. Click on OPTIONS. Select "Privacy" then click on cookies Be sure the box that says "ACCEPT COOKIES NORMALLY" is selected, or the one saying "SESSION COOKIES ONLY". You can leave the "ORIGINATING WEBSITE ONLY" box ticked. Click OK to exit Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

Enable Cookies on NETSCAPE COMMUNICATOR
(v6.x) Go to EDIT. Click on PREFERENCES. Select "Privacy and Security | Cookies" Be sure the box that says "ACCEPT ALL COOKIES" is selected. Click OK to exit Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

Enable Cookies on NETSCAPE COMMUNICATOR (v4.x)
Go to EDIT. Click on PREFERENCES. Select "Advanced" Be sure the box that says "ACCEPT ALL COOKIES" is selected. Click OK to exit Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

Enable Cookies on NETSCAPE COMMUNICATOR (v3.x)
Go to OPTIONS. Click on Network PREFERENCES. Change to the PROTOCOLS tab. Be sure the box that says "ACCEPT ALL COOKIES" is selected. Click OK to exit Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

Enable Cookies on INTERNET EXPLORER (v5.x and lower)
Go to INTERNET OPTIONS This is under either VIEW or TOOLS depending on version. (Version 4 under VIEW and version 5 under TOOLS) Click Security tab. Click on Custom Level. Scroll Down to COOKIES "Enable Cookies" should be selected. Click OK to exit Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

Enable Cookies on AOL (v6.x & v7.x) for WINDOWS
Click on MY AOL. Click SETTINGS on the main toolbar. Click PREFERENCES. Click on Internet Properties (WWW). Click on the SECURITY tab. Click on the INTERNET ZONE, then click on the Custom button on the bottom of the window. The Security Settings window will appear. Scroll down until you see Cookies. Click Enable for the Allow per-session cookies option. Click OK to exit Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

Enable Cookies on AOL (v5.0) for WINDOWS
Click on MY AOL on the main toolbar. Click PREFERENCES. Click on WWW. Click on the SECURITY tab. Click on the INTERNET ZONE, then click on the Custom button on the bottom of the window. The Security Settings window will appear. Scroll down until you see Cookies. Click Enable for the Allow per-session cookies option. Click OK to exit * Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

Enable Cookies on AOL (v4.0) for WINDOWS
Click on START MENU from desktop Click on SETTINGS, then CONTROL PANEL Click on the INTERNET icon. Click the ADVANCED tab and scroll down until you see the word COOKIES. Click on ALWAYS ACCEPT COOKIES. Click on APPLY and then OK to exit. * Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

Enable Cookies on AOL (v3.x) for WINDOWS or (v4.x) for MACINTOSH
Click on MEMBERS or MY AOL. Click PREFERENCES. Click on WWW or WEB. Click on ADVANCED TAB and scroll down until you see the word COOKIES. ENABLED should be selected. Click OK to exit Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

Enable Cookies on AOL (v3.x) for MACINTOSH
Cookies are NOT available through v3.x for Mac. AOL recommends upgrading. " Be sure that one of the boxes that say "ENABLE ALL COOKIES" or "ENABLE FOR THE ORIGINATING WEBSITE" is selected. Click OK to exit Important! When you return to the login screen, select or press "Refresh" before you enter your username and password.

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